FAQ

  • What is the size of the map?
  • Europe Photo Map dimensions are 27.56 x 19.69 inches or 70×50 cm
  • Europe Photo Map in Frame dimensions are 28.74 x 20.87 inches or 73×53 cm

  • Does the map come in a frame?
  • You can choose a map without a frame or framed map. Please choose which options are best for you.

  • How long does it take to deliver an order?
  • Photo maps are sent free of charge within 2 working days of order placement. We only ship with FedEx, UPS, or DHL, and we only use express delivery. Products are shipped from our factory in Vilnius, Lithuania, with a transit time of 1-3 working days to the EU or USA. Delivery is free of charge.

  • Returns & exchanges
  • Returns:
  • We accept returns for any reason within 30 days of delivery. If there was something wrong with your order please let us know and we’ll work to correct it. For voluntary returns, the buyer is responsible for the cost of return shipping. To be eligible for a return, your item must be unused and in the same condition that you received it. Damaged Items: If your item was damaged during shipping simply fill out this form and we will replace the damaged part(s). Photographs of the damaged part(s) may be required. Returning an Item: Before returning your product please contact us first to verify it is eligible for a refund. Once your return has been approved repackage it in the original packaging along with either the original packing slip or some other note indicating the order number. Do not send an item back in packaging that is different from what it was originally shipped in. For voluntary returns the buyer is responsible for the cost of return shipping. If you would prefer that we provide a prepaid label we can do that and deduct the cost from the refund amount. The item(s) must be shipped back to this address: UAB Smagos, Ciobiskio 19-33, 07187 Vilnius, Lithuania. Phone +37068380659 Refunds: Once your return has been received and inspected, a credit for the refund amount will automatically be applied to the original method of payment. You will receive an email with details of the refund. Please allow up to 3 business days for the transaction to process.

  • Shipping to PO Boxes
  • Due to the size of our items, we cannot ship to PO Boxes. Our website does not give us a way to prevent you from typing in a PO box but any orders placed to a PO box will be canceled and refunded soon after ordering.

  • Do you have any questions about your order?
  • Please contact us if you have any problems with your order.